stencil faq & terms

Refund & Shipping Polices

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at starlightstencilsociety@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at starlightstencilsociety@gmail.com

Damages and issues

Contact us immediately if the item is damaged or if you receive the wrong item. We will replace free of charge.

Non-returnable items

Custom Stencils, Merch, Starlight Stencil Society Membership, and Instant Downloads are non-returnable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellations

I do not accept cancellations. I am also unable to cancel orders once they have shipped.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy

Current processing time is stated at top of website. Processing time is an estimate and not guaranteed. All orders will be shipped via USPS. We are not responsible for any delays due to USPS.

FAQ

Care instructions

Hand wash your stencils, pat dry and store flat. Not safe for the dishwasher. All stencils are made with food grade mylar.

Sizing Details

All stencils are 5.5" x 5.7" and will fit the stencil genie. Most designs can be adjusted in size. Please contact me with any sizing questions. Stencils are made with 6mil material

Custom Orders

Currently not accepting any custom stencil orders. I am accepting custom pdf tags and svg stencil files.

to learn more:  https://www.starlightstencilsociety.com/design-services

Stencil Sunday & Stencil Freebies

Freebie Stencils must be added to cart with any stencil order. You will not receive the free stencil if it is not on your order receipt. Your order will be cancelled if the only item is a free stencil.

Processing time & Shipping

Current processing time is stated at top of website. Processing time is an estimate and not guaranteed. All orders will be shipped via USPS. We are not responsible for any delays due to USPS.

Contact

General Questions: starlightstencilsociety@gmail.com

Please allow 24-48 hours for a response.